To enhance the safety and possibility of rescue of passenger ships, this directive requires the registration of persons on board. The following information must be collected at the point of making the booking: name, first name, and age category.
A proof of the reduced fare is mandatory when collecting ticket. No refund or modification of the reduced fare will be possible after the ticket issued.
SNCM reserves the right to carry out checks to ensure that there is no misuse of the reduced fare. Nominated passenger must provide proof of identity at check-in; otherwise a readjustment will be applied.
According to the French e-business legislation, the customer can retract his purchase in the delay of 24 hours (up to 72 hours before the crossing)

• More than 72 hours before departure: 10% of fare deducted
• Less than 72 and over 24 hours before departure: 30% of fare deducted
• Less than 24 hours before departure: 50% of fare deducted

No refund will be made where places have not been cancelled prior to the departure. On Corsica lines, in addition to the penalties a cancellation fee will be applied, calculated per person, per vehicle and per crossing.

The refund application must be made at the agency that issued the ticket. Some tickets issued at special rates are neither modifiable nor refundable.

WARNING :In the case of a two-way ticket, the 'RETURN COUPON(S)' must at all times be kept in the travel folder following the OUTWARD embarkation formalities. Make sure you comply. Passengers benefiting from reductions must make their request before the issue of their ticket. No reduction to the fare will be allowed after the departure. All claims concerning surcharges on vehicles must be presented prior to embarkation. No refund will be allowed after the departure. Embarkation on board car-ferries of vehicles exceeding 1.8 m in height will be refused where such situation has not been declared and noted at the time of reservation. Physically-handicapped passengers should inform us of their particular difficulties at the earliest possible date.
NB: You are not permitted access to your vehicle during the crossing. This is for security reasons. So, before the ship sails, remember to take with you any items necessary for your comfort during the voyage. Restaurant service at reasonable prices is available on all our ships. Boutiques exist on most vessels, with 'Duty-free' on the international lines. Reception/information bureau at your service during the crossing.